To my eye it's not bad, but does seem a bit soft. 1/500 shutter should rule out camera shake, so I'm wondering if you can try some shots in good light with a fast-ish shutter again 1/250 or faster, keeping the aperture in the usual sweet spot of f8 (hopefully light is good enough that you can use Aperture priority, set it to f8 and get that fast shutter without upping the ISO beyond 400- lower the better for this test I would think). And then try some shots autofocused and some shots manually focused. See if there's any difference in sharpness. On a tripod, even better. It could be a focus problem and/or just a rare lemon, is it either exchangeable or under warranty?
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